Frequently Asked Questions

**Shipping & Delivery**

How long does shipping take?
Orders are processed within 1-3 business days. Delivery to the US takes 8-14 days for most products. Some items ship from US stock with 3-8 day delivery.

Where do you ship from?
We ship from our fulfillment centers in China and the United States, depending on product availability and your location.

Do you offer free shipping?
Yes! We offer free shipping on orders over $50.

**Orders & Returns**

Can I track my order?
Yes, you will receive a tracking number via email once your order ships.

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll make it right.

Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, they may already be processed for shipping.

**Products**

Are your products safe to use?
All XENTARA products are tested for quality and safety. Our wireless chargers are certified for safe charging standards.

Do products come with a warranty?
Yes, all products include a 1-year warranty against manufacturing defects.

**Contact Us**

Still have questions? Email us at support@xentaralife.store and we'll respond within 24 hours.