PRIVACY POLICY

PRIVACY POLICY

Last updated: 08 July 2026

1. INTRODUCTION

XENTARA ("we", "us", "our") operates the website xentaralife.store (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. INFORMATION WE COLLECT

We collect the following personal information when you place an order or contact us:

• Name and surname
• Email address
• Physical shipping address
• Phone number
• Payment information (processed securely via Paystack and PayPal — we do not store card details)
• Order history and preferences
• IP address and browser information (for analytics and fraud prevention)

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfill your orders
• Communicate order updates and shipping notifications
• Provide customer support
• Send marketing communications (only with your consent)
• Improve our website and services
• Comply with legal obligations

4. SHARING YOUR INFORMATION

We share your information only with trusted third parties necessary to operate our business:

• Shopify — our e-commerce platform
• Paystack — payment processing (South Africa)
• PayPal — payment processing (international)
• CJ Dropshipping — order fulfillment and shipping
• Delivery/courier services for shipping your orders

We do not sell your personal information to any third party.

5. DATA SECURITY

We implement reasonable security measures to protect your personal information. All payment transactions are encrypted via SSL. However, no method of transmission over the Internet is 100% secure.

6. YOUR POPIA RIGHTS

As a South African resident, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at hello@xentaralife.store.

7. COOKIES

Our Site uses cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries outside South Africa (e.g., Shopify servers in the US, CJ Dropshipping in China). We ensure appropriate safeguards are in place.

10. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

Email: hello@xentaralife.store
Phone: +27 69 431 3721
Address: 113 B Suurman, Hammanskraal, Gauteng, 0407, South Africa